FAQ — Spotless Carpet Co

Question 1

How long does carpet cleaning take?

Accepted Answer

Most standard homes take between 1 and 3 hours depending on the number of rooms and the condition of the carpets. We'll give you a time estimate when you book.

Question 2

How long will my carpets take to dry?

Accepted Answer

With our commercial-grade equipment, most carpets dry within 4 to 8 hours. You can speed this up by opening windows and turning on fans or heating. Avoid walking on carpets with dirty shoes until fully dry.

Question 3

Do I need to vacuum before you arrive?

Accepted Answer

It helps but it's not essential. A quick vacuum beforehand removes loose surface dirt and allows our steam cleaning to work more effectively on deeper grime and stains. We'll let you know if we need anything when you book.

Question 4

Do I need to move furniture before the clean?

Accepted Answer

We ask that you move small items like chairs, coffee tables and breakables before we arrive. We can move larger pieces like sofas where practical, but we're not able to move heavy furniture like beds or wardrobes.

Question 5

Is steam cleaning safe for all carpet types?

Accepted Answer

Steam cleaning is safe for most carpet types including nylon, polyester, wool blends and berber. If you have a delicate or antique carpet, let us know when booking and we'll advise the best approach.

Question 6

Can you remove old or set-in stains?

Accepted Answer

We can treat many types of stains including food, drink, mud, grease and more. Older or set-in stains are harder to remove completely, but our commercial equipment and professional treatments give the best possible result. We'll always be honest with you about what's achievable.

Question 7

Can you remove pet stains and odours?

Accepted Answer

Yes — we treat pet urine, faeces and odour stains regularly. We use specialist enzyme-based treatments that break down the odour at the source rather than just masking it. Results depend on how deep the stain has penetrated, but we'll do our best to restore your carpet.

Question 8

How much does stain removal cost?

Accepted Answer

Stain removal is available as an add-on to any cleaning service, starting from $15 per stain. The exact cost depends on the type and severity of the stain. We'll assess on arrival and let you know before we start.

Question 9

Do you provide end-of-lease carpet cleaning?

Accepted Answer

Yes — we provide professional end-of-lease carpet cleaning for tenants, landlords and property managers across Melbourne's western suburbs. We provide a receipt that you can present to your real estate agent.

Question 10

Will my real estate agent accept your receipt?

Accepted Answer

We provide a professional cleaning receipt that is accepted by most real estate agents and property managers. If your agent has specific requirements, let us know when booking and we'll do our best to accommodate.

Question 11

How quickly can you do an end-of-lease clean?

Accepted Answer

We offer fast turnaround for end-of-lease jobs. Contact us with your move-out date and we'll do our best to fit you in. The sooner you book, the more flexibility we have.

Question 12

What types of upholstery do you clean?

Accepted Answer

We clean most fabric upholstery including sofas, armchairs, dining chairs and ottomans. We work with a range of fabric types including microfibre, cotton blends and synthetic fabrics. We don't clean leather — please let us know your fabric type when booking.

Question 13

How long does upholstery take to dry?

Accepted Answer

Upholstery typically dries within 4 to 6 hours. We recommend keeping pets and children off the furniture until it's fully dry. Good ventilation speeds up the process.

Question 14

Why should I get my mattress professionally cleaned?

Accepted Answer

Mattresses accumulate dust mites, dead skin cells, sweat, allergens and bacteria over time — even if they look clean. Professional steam cleaning sanitises your mattress and removes these contaminants, creating a healthier sleep environment, especially important for allergy sufferers.

Question 15

How do I get a quote?

Accepted Answer

The easiest way is to call or text us on 0484 009 984. Let us know what you need cleaned and we'll give you a fast, upfront price. No obligation, no hidden fees.

Question 16

Do you offer a price beat guarantee?

Accepted Answer

Yes — if you find a genuine like-for-like quote from another professional cleaning company, we'll beat it by 10%. Just show us the quote when we arrive or mention it when booking.

Question 17

What areas do you service?

Accepted Answer

We service Melbourne's western suburbs including Werribee, Hoppers Crossing, Tarneit, Truganina, Point Cook, Wyndham Vale, Manor Lakes, Melton, Caroline Springs, Deer Park, Sunshine, Altona, Laverton, Williams Landing and surrounding areas. Not sure if we cover you? Just call us.

Question 18

What payment methods do you accept?

Accepted Answer

We accept cash and bank transfer. Payment is due on the day of the clean. We'll confirm payment details when you book.

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